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J.D. Byider
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J.D. Byrider System-Wide Satisfaction Ratings

As of 11/19/2008

Sales 95%

Customers who purchased a vehicle are asked to rate the following:

  • Salesperson
  • Sales process
  • Approval process
  • Condition of the vehicle on delivery
  • Current condition of the vehicle
  • Service 89%

    Customers who had their vehicles serviced are asked to rate the following:

  • Service staff
  • Problems the vehicle had been having
  • How long it took to get the vehicle fixed
  • Whether the vehicle was repaired under warranty


  • In both instances, customers are asked to rate their experience as positive , neutral , or negative . Survey responses are shown below.

    Welcome to the J.D. Byrider feedback site.

    Are you searching for a first-hand consumer report? Here, J.D. Byrider customers give their honest customer feedback. You can find comments on customer service, quality and affordability of cars, the ease of the J.D. Byrider payment program and more.

    Click on the quote to read the verbatim comments of any customer.

        RATING

    DATE

    Positive Comment

    I own a 2001 Pontiac Montana. I brought it in for an oil change that took about 30 minutes. I had to pay for it and the price was reasonable. I did get a receipt and there are no problems right now. The staff there was nice and the experience was positive.

     

    11/03/2008

     
    Positive Comment

    I own a 2001 Pontiac Sunfire. My salesperson was as a tall black man, kinda of slim, he sat when you walk in you go to the left the second booth. He and the other employees did a great job, I really like him. My car was in good shape when I got it and it is doing fine today. I was approved the same day, I was there for a pretty long time. My experience was positive.

     

    11/03/2008

     
    Positive Comment

    I own a 2002 Dodge Stratus. I bought my car from Wayne, and he was up town. He explained everything to me and he was super friendly. Johnny was super nice also. I was approved for the car the same day. The car was super clean when I bought it. There is a skip in the engine and sometimes the back window doesnt go all the way up. Also the door panal on passenger side is loose and pops out when I close the door. The battery died one super cold morning too but hasnt died since. Overall my experience was positive.

     

    11/03/2008

     
    Positive Comment

    I own a 2004 Ford Taurus. I took in my car for stalling out. The work took two days. The work was covered and I did get paperwork. The car is doing fine. The staff was great. My expereince was positive.

     

    11/03/2008

     
    Positive Comment

    I own a 2003 Ford Explorer. My overall experience was positive. Bob was my salesperson. His service was great. I was approved for the car the same day. The car was in good condition and clean for me. There are no problems with my car at this time.

     

    11/03/2008

     
    Positive Comment

    I own a 2005 CHEVROLET Venture. My salesperson was Shawn. He and the other employees did a awesome job. I was approved the same day, I was there about two or three hours. My car was in good shape when I got it and it is doing good today, other than they need to put the radio entenna on for me. I really did not like how the finance people told me that if you miss one payment, they will come get the car. My overall experience was positive.

     

    11/03/2008

     
    Positive Comment

    I own a 2003 Ford Taurus. I brought my car in for an oil change. It took about 45 minutes to complete. It was under warranty and I got a receipt. The staff was great, I have no problems with them. There are no problems with the car now. Overall, my experience was positive.

     

    11/03/2008

     
    Positive Comment

    I own a 2001 Ford Taurus. Overall my experience was positive. I took my car into the shop because I needed to check my coolant level. They had my car in the shop for about two hours and the staff members treated me vwery well. My car was under warranty and they did send me paperwork showing what they did to it. Today my car is running good for me.

     

    11/03/2008

     
    Positive Comment

    I own a 2002 Buick Rendezvous. Kevin was my salesman. He was excellent. The car was in great condition when I got it. I am not having any problems yet. I was approved the same day. Overall, my experience was positive.

     

    11/03/2008

     
    Positive Comment

    I own a 1999 Ford F-150. My sales person was Jason. I was there for probably 3 hours and the truck was in good condition when I got it. There was a knocking and the engine light was on 4 days after I got it. I took it to the shop today. The staff there was good and the experience was positive.

     

    11/03/2008

     
    Positive Comment

    I own a 1998 CHEVROLET Malibu. I was having problems with the front brakes. It took 2-3 hours to be fixed. It was covered under warranty and I did receive paperwork. I am having a problem with it shaking when I brake. The staff was excellent and my overall experience was positive.

     

    11/03/2008

     
    Positive Comment

    I own a 1999 Nissan Sentra. My tire was rubbing against my fender so I had to take the car in. It took 1 day to be fixed. I had to pay out of pocket but I think the price was fair. I did receive paperwork that day. I am not having any problems right now. The customer service was excellent and my overall experience was positive.

     

    11/03/2008

     
    Positive Comment

    I own a 2003 Ford Taurus. I took in my car for the transmission going out. The work took about two weeks. The warranty covered it and I paid for the towing. I did get paperwork. The car is driving smoothly. The staff was great. My experience was 100 percent positive and I even referred someone today.

     

    11/03/2008

     
    Positive Comment

    I own a 2002 CHEVROLET Malibu. I brought it in for the brake lights. It was there from 8,30 until 10. It was covered and I did get a receipt. The brake lights aren`t working again, this is the third time now. The staff there was nice, they get the lights to work but they just keep going back out again though. The experience was positive.

     

    11/03/2008

     
    Positive Comment

    I own a 2000 Ford Taurus. Max was the salesperson that helped me select my vehicle, and the vehicle that I selected was in good condition when I received it. It took like an hour for me to be approved for the vehicle, and the vehicle had an issue with the locks but was solved. The staff was good, and overall I would rate this experience positive.

     

    11/03/2008

     
           

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