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J.D. Byider
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J.D. Byrider System-Wide Satisfaction Ratings

As of 11/19/2008

Sales 95%

Customers who purchased a vehicle are asked to rate the following:

  • Salesperson
  • Sales process
  • Approval process
  • Condition of the vehicle on delivery
  • Current condition of the vehicle
  • Service 89%

    Customers who had their vehicles serviced are asked to rate the following:

  • Service staff
  • Problems the vehicle had been having
  • How long it took to get the vehicle fixed
  • Whether the vehicle was repaired under warranty


  • In both instances, customers are asked to rate their experience as positive , neutral , or negative . Survey responses are shown below.

    Welcome to the J.D. Byrider feedback site.

    Are you searching for a first-hand consumer report? Here, J.D. Byrider customers give their honest customer feedback. You can find comments on customer service, quality and affordability of cars, the ease of the J.D. Byrider payment program and more.

    Click on the quote to read the verbatim comments of any customer.

        RATING

    DATE

    Positive Comment

    I own a 2001 Pontiac Grand Am. Donny was the salesperson that helped me select my vehicle, and the vehicle that I selected was in good shape when I received it. It took a little over an hour for me to be approved for the vehicle, and the vehicle has issues with the hood currently. The staff was wonderful, and overall I would rate this experience positive.

     

    11/03/2008

     
    Positive Comment

    I own a 2004 Dodge Caravan. My overall experience was positive. My salesperson was Rob. His service was great. I was approved the same day for the car. The car was in good condition and clean for me. There are no problems with my car at this time.

     

    11/03/2008

     
    Positive Comment

    I own a 2002 Buick LESABRE CU. I bought my car from Nate who was an excellent salesperson. The car was clean and in good condition when I bought it but recently there are a few problems. The car thumps when I put it in reverse and the driver`s side seat belt light won`t stop flashing. I was approved the same day and my overall experience was positive.

     

    11/03/2008

     
    Positive Comment

    I own a 2000 Buick Park Avenu. My experience was positive. Ronnie was my salesperson. My car was clean and running well when I got it. I was approved for the car in one day. Financing and approval was clearly explained to me. My car is still running alright.

     

    11/03/2008

     
    Positive Comment

    I own a 2000 Pontiac Grand Am. My experience was positive. I took my car to the service center for an oil change, and they also had to replace a headlight. The work was quickly done while I waited. I didn`t have to pay for the work, I was mailed some paperwork for it. The service staff was great. I need a tune-up, and there is a slow leak in one of the tires.

     

    11/03/2008

     
    Positive Comment

    I own a 1999 Buick Century. My experience was positive. I took my car to the service center for an oil change, which was done in about ten or 15 minutes. I didn`t have to pay for the work, and I was given some paperwork for it. The service staff was great, and my car is running alright now.

     

    11/03/2008

     
    Positive Comment

    I own a 2000 Buick LeSabre. My salesperson was Marlon and he provided good customer service. The car was neat and in good condition when I received it. I am not having any problems with the vehicle now. It took a couple of days for me to be approved. My overall experience was positive.

     

    11/03/2008

     
    Positive Comment

    I own a 2001 CHEVROLET Venture. I brought my car in because there was an air leak. It was repaired in twenty four hours. It was not covered under warranty, but I paid a fair price. I received paperwork for the repair. The customer service was good. Currently there are no problems with the car. Overall I had a positive experience.

     

    11/03/2008

     
    Positive Comment

    I own a 2002 Buick Century. I bought my car from the dark skinned man with the desk right when you walk in. He was a great salesperson. The car was clean and in good condition when I bought it and there are no current problems with the car. I was approved the same day and my overall experience was positive.

     

    11/03/2008

     
    Positive Comment

    I own a 1999 CHEVROLET Lumina. My salesperson was Ken. He and the other employees did a good job. I was approved the same day, I was not there long at all. My car was in really good condition when I got it and it is doing good today, running really well. My experience was positive.

     

    11/03/2008

     
    Positive Comment

    I own a 2002 Buick Century. I had an oil leak so I had to take my vehicle in. I also had a problem with my back window not being able to roll up. It took 1 day to be repaired. They changed my oil for free but I had to pay a $45.00 service fee for them to look at the vehicle. I think it was fair compared to what other places charge. I don`t have any problems now except for the window which I have to wait to get fixed because it will cose me $300.00. The customer service was excellent. My overall experience was positive.

     

    11/03/2008

     
    Positive Comment

    I own a 1999 Pontiac Montana. I brought my van paperwork. The staff were great. I am not having any problems with the van now. Overall, my experience was positive.

     

    11/03/2008

     
    Positive Comment

    I own a 2000 Ford Taurus. My salesperson was Shawn. He and the other employees did a very good job. I was approved the same day. My car was in good condition when I got it and it is doing good today. My experience was positive.

     

    11/03/2008

     
    Positive Comment

    I own a 2001 Pontiac Sunfire. Paul sold me the car. The car was in very good condition. The process took about an hour. The car ate one of my CD`s. I didn`t get a chance to get the car in for the issue so I`ll setup another appointment. The staff was like family. My experience was positive.

     

    11/03/2008

     
    Positive Comment

    I own a 2004 Ford CROWN VIC. My overall experience was positive. My salesperson was Josh. Josh was great. The car was in good condition and clean for me. I was approved the same day. There are no problems with the car right now.

     

    11/03/2008

     
           

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